Carly Lyes, a trainee social worker and season-ticket holder in the Stretford End who has been going regularly to Old Trafford since she was 11, said she had displayed a "Love United Hate Glazer" banner for "two to three minutes" before the home leg of the Champions League quarter-final against Chelsea on 12 April. Lyes claimed that 10 minutes after she returned to her seat a steward told her to surrender the flag and that, when she refused, she was told to leave the stadium.A spokesman for the Independent Manchester United Supporters' Association said they had received complaints about more than 100 similar cases of supporters being banned from the ground.
The spokesman said: "The real problem is that there is no due process. The club's customer charter has been independently judged as the second worst in the league. The only reason it wasn't the worst is that Everton didn't have one at all. Because of that we have a situation where season tickets are confiscated for arbitrary reasons and the fan has no right to be heard or to appeal."
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